Tip Sheet #3 from Doing the Right Things Right by Laura Stack
Clear communication is important in all directions, upward and laterally as well as downward. You’ll have to learn to argue effectively and productively with others at or above your responsibility level—because no matter how good-natured people are, if you bring any two together, they’ll eventually find something to disagree about.
Here’s how you can argue your point productively, so everyone can move quickly through the dispute phase and get back to work.
Supporting the Decision
If you’ve made your argument, but the decision goes against you anyway, grab an oar and start rowing. Leaders can disagree behind closed doors, but when they emerge, they must present a united front. Whether they agreed or not, everyone must accept ownership of a decision in which they participated.
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